FAQs
Welcome to VANOMi FAQs page! Discover quick answers to our most popular inquiries here.
1 I ordered incorrectly, am I able to change an item in my order?
Unfortunately, we are unable to make any changes to items in orders once they have been placed. Alternatively, you may cancel the order if the package has not yet begun processing with our shipping department. Please note that once processing has begun and a tracking number has been created, the order can no longer be canceled.
2 Can I cancel my order?
You may cancel your order only before it begins processing with our shipping department. Once a shipping label has been created, the order cannot be canceled or refunded.
3 Can I change my shipping address?
You can only change the shipping address before your order begins processing with our shipping department. Once a shipping label has been created, no further changes can be made to the address. If needed, you may contact the local post office to arrange mail-forwarding, or to arrange pick-up at your local post office. Please note that additional charges may apply for these services.
4 How to track my order?
You can track your order through My Account. In Order History, you'll find the estimated delivery date, which provides the most up-to-date information available.
5 I just made an order, when will it be shipped?
We will ship our order within 24-48 hours once the order has been placed, excluding weekends and holidays. NOTE: During the busy holiday seasons or after holiday promotions, the shipment processing can take up to 72 business hours.
6 How long does it take to receive the order after placing it?
Typically, orders are expected to arrive within 3 to 7 days from purchase. However, please note that there might be delays in delivery during holidays or peak seasons.
7 Do you offer expedited shipping?
Currently, we do not offer expedited shipping. However, we are continually evaluating our services and may offer expedited shipping in the future. Please stay tuned for updates on our shipping services.
8 Can you deliver my order to a PO Box?
Unfortunately, due to the larger size of our products, we cannot deliver to PO Boxes.
9 Does the delivery price include installation?
The delivery price quoted does not include installation. If you require installation, additional charges may apply depending on the number of items and the complexity of the installation process.
10 How many discount codes can be used on one order?
You can use only one discount code per order, as they cannot be stacked or combined.
11 How do I apply a discount code to my order?
To apply a discount code to your order, follow these steps at checkout:
- Look for a section or field labeled "Discount Code" or something similar.
- Enter your discount code in the designated field.
- Click the "Apply" or "Submit" button next to the field.
- The discount will be applied to your order total.
In some cases, a discount may be automatically applied without a code. Be sure to check the terms of the promotion to see if a code is required or if the discount is automatically applied.
12 Can I use credit card for payment if I don’t get a Paypal account?
Yes, we accept Paypal and some credit cards. More payment methods will be applied in the near future.
13 Are there any guarantees for the item I purchased from your website?
We guarantee returns, refunds, or exchanges within 30 days of receipt, provided the item is in its original condition and packaging. Please note that shipping and return shipping costs are not refundable. If you have any questions, feel free to contact us.
14 What happens if I no longer have the packaging of the item?
If you no longer have the original packaging for your item when you want to return it, you can still proceed with the return. However, please note that we charge a reboxing fee. This fee ensures that we can package the item securely for its return journey. The exact fee depends on the size of the item and the packaging needed. We encourage keeping the packaging for 30 days as it helps in safe returns. If you have any questions, feel free to reach out to our customer service.
15 What is the process if my product is found to be defective?
If you discover a defect in your product, we're here to help make it right. Here’s what you need to do:
- Provide your order number.
- Take clear photographs or videos of the defective product from different angles, and if possible, include pictures of the box it arrived in.
- A brief description of the issue you're experiencing.
- Contact Us ASAP: Send the information to service@myvanomi.com.
Please note:
Our products come with a one-year warranty. However, warranties are non-transferable and do not extend to re-sold items.
The warranty covers defects under normal use. It does not apply to damages resulting from misuse, accidents, modifications, or commercial use.
Rest assured, we're committed to resolving this swiftly for you.
16 Color Difference Notice
Our product images are professionally captured and meticulously edited to match the actual items as closely as possible. Despite our efforts, variations in lighting, monitor settings, and individual perception may cause slight color differences. Additionally, due to the unique cutting positions in manufacturing, textures, and colors on surfaces may vary slightly. Please note that these differences are not considered defects in product quality.